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Integrate with ShiftCare and import staff from the HR platform

Updated

Available for the following HR plans: Platinum
Available for the following user access levels: Admin    

ShiftCare is a management platform designed to help care providers streamline their operations, manage staff schedules, and deliver high-quality care. By integrating the Employment Hero HR platform with ShiftCare, you can import your employee data directly into ShiftCare, making it easier to keep your staff records up to date and manage team operations efficiently.

This article explains how to set up the integration and import staff from the Employment Hero HR to ShiftCare. If you want to integrate ShiftCare with Employment Hero's Payroll platform, see this article.

Getting started

Important

To connect Employment Hero to ShiftCare, you must be an admin of both platforms.
Step 1: Enable Employment Hero HR integration within ShiftCare
  1. Log in to your ShiftCare account.
  2. Go to Account menu, then Settings submenu.
  3. Scroll down the page to the integration section.
  4. Turn on the Employment Hero HR switch.
    Integrations HR
Step 2: Connect ShiftCare to Employment Hero

  1. From the main menu, click the Integrations submenu, then Employment Hero HR.

  2. Click Connect to Employment Hero HR.

  3. Follow any additional instructions, such as clicking Allow to authorise the integration.
  4. You should automatically land on the Employment Hero HR integration page. 
  5. Use the Select an organisation dropdown to choose the organisation you want to work with in Employment Hero. This may be automatically done for you.
    Select an organisation.jpg
Step 3: Import staff from Employment Hero HR to ShiftCare

Important

ShiftCare will match employees based on their emails. If your staff have a different email in Employment Hero HR to the one used in ShiftCare, you need to navigate to Staff List Click on Staff Member in ShiftCare and add the email into their Payroll Email field.
  1. Make sure the organisation you want to work with is selected from the Select an organisation dropdown menu.
  2. From the Employment Hero HR integrations page, click Import Staff. You will need to repeat this step for all new employees in the future.
    Import staff image.jpg
  3. Check the information on the confirmation screen, then click Import Staff.
    The system will import the following details from Employment Hero to ShiftCare:
    • Employee ID
    • First name
    • Last name
    • Email (Account email within Employment Hero)
    • Title
    • Gender
    • Date of birth
    • Address
    • Mobile number
    • Qualifications
  4. The import may take a few minutes. Once the import is complete, you will be shown the number of successful imports and the number of staff not imported. You can now either:
    • View Staff - shows the newly imported staff.
    • View report - shows the staff that have and have not been imported.
      view staff view report (1).jpg

Further information

What status will imported employees be given?
Employees will automatically have the status of Carer when imported from Employment Hero.
How do I make sure the information imported from Employment Hero is up to date?
You can use the Import Staff function to make sure that the information from Employment Hero is up to date. By re-running the Import Staff function, new staff will be imported, as well as any new certifications and information for existing staff.
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