Update employee profiles and change account emails

Available for the following HR plans: Free, Standard, Premium, Platinum
Available for the following user access levels: Manager, Admin

It is important for a manager or admin to easily be able to update their employees' personal details whenever that employee has a change to their information, such as their account email or home address.

This article explains how to use the Personal Details feature, which allows you to make these updates easily. Once updated, the changes are automatically reflected across the entire Employment Hero platform, meaning you only need to update the information once.

Manage account emails

Change an employee's account email

Helpful Hint

When reactivating the profile of a terminated employee, we recommend you update their account email first. This way, they only need to access their new email address to confirm the change. Whereas, if you reactivate them then change their email afterwards, the employee will need both their old and new email addresses to verify the change.

The admin will do the first eight steps. Only full admin users can change an employee's account email.
  1. Click the    People menu.
  2. Click the Employees List submenu.
  3. Select the employee whose account email needs to be reset.
  4. Click the Personal details tab under the Employment Record tile.
  5. Click the Edit pencil button for the Account email field.
    Employee file
  6. Enter the new account email into the New Account Email field.
  7. Click the Save button.
  8. An email will be sent to the employee. A dialogue will appear, click the Got it button.
    The platform will now send the employee an email containing the steps to change their account email.

screenshot of the verification email, highlighting the verify email button

Note: As the account email change was made by a different user, the employee has to complete two verification checks. They need to do the following steps.

  1. Go to the inbox of your current email.
  2. Open the email verification message.
    The email will come from 'no-reply@employmenthero.com' (just as all verification messages do) and have the subject 'Important! Verify the update to your Employment Hero Login'.
  3. Click the Verify email button.
    screenshot of the verification email, highlighting the verify email button
  4. Go to the inbox of your new email.
  5. Open the email verification message.

    You will now receive an email similar to the one you opened in Step 2.
     
  6. Click the Verify email button.
    screenshot of the verification email, highlighting the verify email button
  7. Enter your password in the Password field.
  8. Enter your password in the Confirm Password field.
  9. Click the Set Password button.
    screenshot of the password reset screen, highlighting the two password fields and set password button
Resend an employee's account email change message

The manager or admin will do the first eight steps.

  1. Click the   People menu.
  2. Click the Employees List submenu.
  3. Select the name of the employee whose account email needs to be reset.
  4. Click the Personal details tab under the Employment records tile.
  5. Click the Resend button in the Pending update notice.
    Resend email for employee email change (1).jpg
  6. Enter the new account email into the New Account Email field.
  7. Click the Resend Now button.
  8. Click the Got it button.

    The platform will now resend to the employee the email containing the steps to change their account email.
     


As the account email change was made by a different user, the employee has to complete two verification checks. To do this, they need to do the following steps.

  1. Go to the inbox of your current email.
  2. Open the email verification message.

    The email will come from 'no-reply@employmenthero.com' (just as all verification messages do) and have the subject 'Important! Verify the update to your Employment Hero Login'.
     
  3. Click the Verify email button.
    screenshot of the verification email, highlighting the verify email button
  4. Go to the inbox that your new email will have been sent to.
  5. Open the email verification message.

    You will receive an email similar to the one you opened in Step 2.
     
  6. Click the Verify email button.
    screenshot of the verification email, highlighting the verify email button
  7. Enter your password in the Password field.
  8. Enter your password in the Confirm Password field.
  9. Click the Set Password button.
    screenshot of the password reset screen, highlighting the two password fields and set password button

Edit data

Edit personal details
  1. Click the  People menu.
  2. Click the Employees List submenu.
  3. Select the name of the employee whose details you need to update.
  4. Click the Personal Details tab under the Employment records tile.
  5. Click the Edit button.
    Change personal details.jpg
  6. Complete the following fields:
    • Title
    • Full name
    • First name
    • Middle name
    • Last name
    • Preferred name

      Note: This name will be displayed in features such as Goals, Shout-outs, Nominations, and Announcements.

    • Pronouns
    • Gender
    • Address country
    • Address line 1
    • Address line 2
    • Suburb
    • Nationality
    • Date of birth
    • Marital status
    • Personal email
    • Personal mobile
      • Display Mobile in Staff Directory and Organisation Chart.
    • Select Yes or No to the Opt Out of Referral Program option.
    • Home phone
    • Timezone
  7. Click the Save button.

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Comments

2 comments
Date Votes
  • Hi

    Can the email notification to the existing email be overridden as the employees is not active on the initial email they were setup on in Employment Hero.

    So they will not be able to verify -  "The employee will need to verify the email to confirm the changes."

    Is there a way around this?
     

     

    0
  • Hi Lee-Ann Miller the best place to get a solution to your issue would be from our support team. If you contact our support team they can look into the above issue for you and hopefully provide a resolution.

    0

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