How do I reset my password, Two-Factor Authentication (2FA) or unlock my account via the HR platform

This article provides you with all the information you need to reset or update your password, unlock your account or reset your Two-Factor Authentication (2FA) details on our HR web platform. It is intended for users who have been unable to access their Employment Hero account or have had their 2FA settings changed.

Important

If you have not received your reset password email, check that you have entered the correct email address associated with your Employment Hero account. You need to use the email address that you used to sign up for your Employment Hero account to receive your reset password email link. 

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Reset your password

Helpful Hint

If you cannot see your email invitation to access the HR platform, your employer can resend it. Please make sure to always use the most recent reset password link sent to your email.

  1. Go to the HR platform sign in page.
  2. Enter your email address.
  3. Click the Next button.
  4. Click the Forgot password? button.
    screenshot of the H R login page, highlighting the forgot password button
  5. Click the I'm not a robot checkbox.
  6. Click the Request Link button.
    screenshot of the password reset screen, highlighting the not a robot checkbox and request link button

    Warning

    The reset password email is a one-time link that only lasts for 72 hours. Make sure you enter the email address associated with your Employment Hero account to receive the reset password link.

  7. Open your email inbox.
  8. Open the Reset your Employment Hero password email from no-reply@employmenthero.com.
  9. Click the Change password link.
    screenshot of the password reset email, highlighting the change password link
  10. Enter your new password in the New Password and Confirm New Password fields.
  11. Click the Reset password button.
    screenshot of the password reset screen, highlighting the reset password button

    Important

    If you have not received your password reset email, check if you have entered the email address associated with your Employment Hero account. If you are unsure what your account email address is, please contact your manager or platform administrator.

Update your password
  1. Log into the HR platform.
  2. Click your name on the dashboard.
  3. Click the Account Settings button.
    screenshot of the dashboard, highlighting the user and account settings button
  4. Complete the following fields:
    • Current password.
    • New password.
    • Confirm new password.

    Helpful Hint

    Employment Hero uses a password strength meter to help you choose your password. We suggest you:

    • Use at least eight characters.
    • Have at least one uppercase (A-Z) and lowercase character.
    • Have at least one numeric character.
    • Have at least one special character.
    • Avoid dictionary words or a combination of words.
  5. Click the Submit button.
    screenshot of the account settings page, highlighting the password fields and the submit button
Unlock your account

Important

After 15 incorrect password attempts, the HR platform will lock your account. It will automatically send an email to your linked email account to allow you to unlock your profile.

  1. Open your email inbox.
  2. Open the Employment Hero Account Unlock Instruction email from no-reply@employmenthero.com.
  3. Click the Unlock account link.
    screenshot of the email containing the link to unlock your account
  4. Enter your email address associated with the HR platform.
  5. Click the Next button.
    screenshot of the login page, highlighting the next button
  6. Enter your password.
  7. Click the Log in  button.
    screenshot of the login page, highlighting the log in button

    Important

    • If you have previously enabled 2FA, you have to enter the 2FA code to log in.
    • If you don't remember your password, you can follow the instructions in the Reset your password section of this article.

FAQs

What do I do if my password reset link has expired?
If the password reset link has expired, it is because either:
  • You have previously clicked the password rest link.
  • You have logged into Employment Hero in another tab or window.
  • You clicked on a link that was not the latest password reset link.

You will need to click on Reset Password on the login page again to receive another link. 

What do I do if I have not received my password reset link?
If you have not entered the email address associated with your account, you will not receive the reset password link. Make sure you enter the correct email address. If you believe that you have entered the correct email address, however, are still not receiving your reset password link, please contact your organisation's administrator who will be able to tell you the correct email address to use.
Is multi-factor authentication (MFA) available?
No. At this stage, multi-factor authentication is not available.
Am I able to reset my employee's 2FA?
No. You will need to contact our Support team using the in-platform Help function to do this. Our Support team can help commence the process to reset an employee's 2FA.

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