Tax file number declaration incomplete | Xero Error

Error

Type. Feature. Error Name.
Sync error. Tax file number. The Tax File Declaration for this employee is incomplete. Please complete this information.

Explanation

When you are importing employee Tax File Numbers (TFNs) from your Xero platform into your Employment Hero platform, the tax file number will remain partially hidden.

Important

As of February 2018, Xero will no longer return the full TFN when accessing the employees’ end-point via Xero’s Australian Payroll API. The last three digits, however, will remain visible.

Solution One

If this error affects multiple employees, you can use Employment Hero's CSV feature to update in bulk their tax file numbers. To read further information on this process, refer to the following article.

Solution Two

If this error is affecting just an individual employee, you can change their tax file number within their personnel file. To read further information on this process, refer to the following article.

Solution Three

If this error affects just an individual employee, they can change their own tax file number within their employee file. To read further information on this process, refer to the following article.

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