Discount Store purchasing, viewing your gift card and Hero Points Balance | HR Web Platform

You can use the Discount store to buy products aimed at enhancing your life at work and home at reduced prices. You can buy products with payment cards or your Hero Points balance. Some examples of products with reductions available include:

  • Gift cards for groceries
  • Gift cards for movies
  • Gym memberships
  • Electronics
  • Phone accessories
  • Health insurance
  • Home loans

Important

Delivery times are determined by the supplier and can vary depending on their schedule, stock levels, and other factors.

Daily activities

Make a purchase
  1. Click the    Benefits menu.
  2. Click the Swag Store submenu.
  3. Click the product you wish to purchase.
    Screenshot of where to make your selection in the swag store
  4. Click the Buy Now button.
    Screenshot of where to make your selection in the swag store and click on buy now
  5. Use the slider to:
    • Select how many Hero Points go towards the purchase.
    • Select the InstaPay amount going towards this purchase.

    Important

    InstaPay is only available for Employment Hero Payroll customers.

  6. Click the Continue button.
    Screenshot of where to click continue to make a purchase with your hero points
  7. Click the Pay via Credit Card button.
  8. Enter your credit card details.
  9. Click the Continue button.
    Screenshot of where to add your credit card details to make a purchase
  10. Enter your shipping and address information if required, then click the Continue button.
  11. Review your details and click the Complete Order button.
    Screenshot of where to click the complete order button
View gift card purchases

Warning

After purchasing a gift card, you can only access it through the Employment Hero HR platform or Employment Hero mobile application. Employment Hero does not email you the gift card details.

  1. Click the    Benefits menu.
  2. Click the Order History submenu.
  3. Click the Detail button.
    Screenshot of where to click the detail button to see details of your orders
  4.  To view the details on how to redeem your gift card, click on the downward-facing arrow.
    Screenshot of where to click the downward facing arrow to see how to redeem your gift card

    Important

    Your gift card is active if there is a balance displayed, i.e. Balance $100. If you have used the gift card, or it has expired, the balance will no longer display. Instead, it will say used or expired.

View my product tracking number
  1. Click the    Benefits menu.
  2. Click the Order History submenu.
  3. Click the Detail button.
    Screenshot of where to click the detail button
  4. Click the Tracking Status button.
    Screenshot of where to click the tracking status button
View your Hero Points balance
  1. Click the    Benefits menu.
  2. Click the My Points submenu.
  3. You will see your Hero Points balance at the top of the screen.
    Screenshot of where to find the hero points balance

Further information

Accepted payment methods

You can use the following payment methods within the discounts store:

  • Visa debit or credit card.
  • Mastercard debit or credit card.
  • Hero Points.
  • InstaPay.
InstaPay fees
Transaction Method. Fee.
Discount store purchases using a combination of debit, Hero Points plus InstaPay. $0
Discount store purchases using InstaPay only. $0
InstaPay withdraw. During the Covid pandemic, Employment Hero removed all fees associated with using InstaPay as a goodwill gesture. To cover operating costs, we are reintroducing the InstaPay fee from the 17th October 2022; this means an InstaPay withdrawal of your pay into your bank account will be $4.00 per transaction.

 

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So you have now purchased an item and you are now wondering what next can I do. There are two recommendations I would make on this front, and they are:

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