How to manage milestone recognition posts via the HR platform

Available for the following HR plan: Platinum
Available for the following user access levels: Employee    , Manager    , Admin    

The Milestone feature allows managers to receive a notification about upcoming events like a birthday, and they can then use this feature to schedule a Shout-Out on their organisation's company feed. You can also choose to reward your employees with Hero Points when they reach or celebrate a milestone. Employees' date of birth and start date drive this Milestone feature, so make sure your employee data is accurate and up to-date to make sure milestones appear at the correct time.

Important

The feature only displays in platform if you have reporting employees, i.e., only an employee's primary manager can schedule a message for these types of events. To read further information on how to enable Hero Points for an employee's work anniversary or birthday, refer to the following article

Getting started

Send a milestone post
  1. Click the   Home menu.
  2. Click the Shout Out and Recognise your Peers button.
  3. Click the Manage Scheduled Messages button.
    Screenshot of the HR Platform with the Shout Out/Recognition button highlighted in red. Tapping this will allow you to create a scheduled milestone post.
  4. Select the employee needs a message scheduled.

    Helpful Tip:

    If there are no employees displayed, this means that there are no employees who have a work anniversary or birthday in the next eight days.

    Screenshot of HR Platform depicting an upcoming employee milestone. Tapping on this will allow you to write and schedule a post on the company feed
  5. Click on the milestone and complete the following fields:
    • Date.
    • Time.
  6. In the text box, enter the desired message.

    Helpful Hint

    Not sure what to write? If you are on our Platnium HR Plan you can type a few points in, then click   to have our AI help you generate a draft message. You will be able to refine the draft as you need before submitting. 

  7. Click the Schedule button.

    Important:

    Clicking the Schedule button will trigger the message to publish on your organisation’s company feed on the date you have chosen.

    Screenshot of the HR Platform focussed on a text box that allows you to write and schedule a message for an employee milestone.

Daily activities

Add a reaction to a post
  1. Click the   Home menu.
  2. Click the Emoji button.
  3. Click the desired emoji to add a reaction. Screenshot of the HR platform showing where you can add emojis to posts on the company feed.
Add a comment to a post
  1. Click the   Home menu.
  2. Click the Add a Comment button.
    comment.jpg
  3. Enter the required comment and click the Send button.

    Helpful Hint

    Typing @ into the comment field, followed by an employee's name, will tag that employee in the comment. Comments do not have a limit on the number of employee tags, so there is no limit to how many employees it can include.

    Screenshot the HR platform showing the text box that allows you to post a comment to anything on the company feed.

Editing data

Edit a milestone post

Warning

You can not edit a milestone message once you have posted it on the company feed.

  1. Click the   Home menu.
  2. Click the Shout Out and Recognise your Peers button.
  3. Click the Manage Scheduled Messages button.
    Screenshot of the HR Platform with the Shout Out/Recognition button highlighted in red. Tapping this will allow you to edit a scheduled milestone post.
  4. Click the employee who needs a scheduled message edited.

    Helpful Tip:

    There is a clock symbol displayed next to an employee that has had a scheduled message.

    Screenshot of HR platform showing a list of scheduled milestone posts. Tapping on this will allow you to edit your scheduled message.
  5. Make the required changes and click the Schedule button.
    Screenshot of the HR Platform focussed on a text box that allows you to write and schedule a message for an employee milestone.

Removing data

Delete a comment from a post

Important

Any user can delete their own comment, while an admin can delete anyone's comment.

  1. Click the   Home menu.
  2. Click the Comment button.
  3. Click the Three Dots button.
  4. Click the Delete button.
    Screenshot of the HR Platform showing the delete button available on each company feed comment.
  5. Click the Delete Comment button.
    Screenshot of the HR Platform showing the delete button available on each company feed comment
Delete a milestone post

Important

Only an admin can delete a milestone post.

  1. Click the   Home menu.
  2. Click the Three Dots button.
  3. Click the Delete button.
  4. Click the Delete Post button.
    Screenshot of the HR Platform showing the options available when you delete a post from the company feed.

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