Leave category does not exist Employment Hero Payroll error via the HR platform

Error

Type. Feature. Error Description.
Import conflict. Leave Category. Leave category does not exist on Employment Hero payroll.

Explanation

This error occurs when a leave category does not exist on your Employment Hero (EH) payroll platform. When your EH HR platform encounters this issue, it will automatically disable the affected leave category.

Important

The EH HR platform does not allow you to delete the leave category while there are still employees linked to this data source.

Solution

You can resolve this error by adding the leave category to your EH payroll platform and then updating the data stored on your EH HR platform.

Interactive steps

Click here for an interactive demo

Written steps

Resolve this error
  1. Log into your Employment Hero Payroll platform.
  2. Click the   Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the   Leave Category button.
  5. Click the Add button.
    Leave_1.jpg
  6. Complete the following fields:
    • Name.
    • External ID.
    • Leave loading.
    • Leave category type:
      • Standard.
      • Long service leave.
      • Personal careers leave.
    • Employee leave balance:
      • Tracked.
      • Not tracked.
    • Payment setup:
      • Basic.
      • Don't pay for the leave taken.
      • Report the earnings for the leave taken against another pay category.
      • Custom.
  7. Click the Save button.
    Leave_2.jpg
  8. Log in to your Employment Hero HR platform.
  9. Click the   Payroll Settings menu.
  10. Click the Leave Categories submenu.
  11. Click the   Update From Payroll button.
    Leave_1.jpg

    Helpful Hint

    The Leave Categories page will now show a grey   Updated button. This means the HR platform has successfully imported your leave categories from the payroll platform.

    Leave_3.jpg

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