Employment Hero Payroll error: Location (Cost Centre) does not exist

Jimmy

Updated 28 June 2021 01:49

Error

Type	Feature	Error Description
Import conflict	Locations	Location does not exist on Employment Hero payroll

Explanation

This error occurs if the location (Cost Centre in the HR platform) does not exist in your Payroll platform, because of this, the HR platform will automatically disable the location causing this issue.

Solution

Adding the location to the Payroll platform and then re-syncing the two platforms will resolve this issue.

Resolving this error

Log into Employment Hero Payroll.
Click the Business Settings menu.
Click the Payroll Settings submenu.
Click the Location button.
Click the Add button.
Complete the following fields:
- Name.
- State.
- Is a sub location of.
- General ledger mapping code.
- Make this location available to all employees.
- This location correlates with a record in another system.
- Make all sub locations report to this location.
Click the Add Shift Conditions button.
Select any required default shift conditions.
Click the Back to Location button.
Click the Save button.
Log in to your Employment Hero platform.
Click the Payroll Settings menu.
Click the Cost Centres submenu.
Click the Update From Payroll button.

Helpful Hint

The Cost Centres page will now show a grey Updated button. This means the HR platform has successfully imported your cost centres from the Payroll platform.