Employing entity does not exist | Employment Hero Payroll Error

Error

Type Feature Error Description
Import conflict Employing Entity Employing entity does not exist on Employment Hero payroll

Explanation

The error occurs if the employing entity does not exist within your payroll platform, because of this, the HR platform automatically disables the employing entity causing this issue. 

Important

The HR platform does not allow you to delete an employing entity, while there are still employees linked to it. To register your employing entity with Beam and enable electronic lodgement refer to the following article.

Solution

Adding the employing entity to your payroll platform and then re-syncing the two platforms will resolve this issue for you.

Resolve this error
  1. Log into Employment Hero Payroll.
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Employing Entities button.
  5. Click the Manage Employing Entities tab.
  6. Click the Add button.
    Entity_1.jpg
  7. Complete the following fields:
    • Name.
    • ABN.
    • Branch number.
    • Address line 1.
    • Address line 2.
    • Suburb.
    • Contact name.
    • Contact phone number.
    • Contact fax number.
    • Contact email address.
    • Signatory name.
    • Pay slip notification from email address.
    • External ID.
  8. Click the Save button.
    Entity_2.jpg
  9. Log in to your Employment Hero platform.
  10. Click the General Settings menu.
  11. Click the Add-ons submenu.
  12. Click the Actions button.
  13. Click the Update button.
    Payroll_4.jpg
  14. In the Employees section, click the Update from Payroll button.
    Payroll_7.jpg

    Helpful Hint

    The Organisation Details section will now show a green Updated button and means the HR platform has successfully imported your Organisation Details from your payroll platform.

    Payroll_8.jpg

Author recommended

So you have now resolved your error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

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