Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Pay Schedule | Pay schedule does not exist in Employment Hero payroll |
Explanation
This error occurs if the pay schedule does not exist within your payroll platform, because of this, the HR platform automatically disables the pay schedule, causing this issue.
Solution
Adding the pay schedule to your payroll platform and then re-syncing the HR and payroll platforms will resolve this issue.
Interactive steps
Written steps
- Log into Employment Hero Payroll.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Pay Schedules button.
- Click the Add button.
- Complete the following fields:
- Name.
- Frequency.
- Weekly.
- Fortnightly.
- Monthly.
Important
Selecting the monthly frequency option will display the Monthly Payment Mode option. This is used to calculate an average number of hours per month for employees with advanced standard work hours setup, as opposed to paying for the specific hours per month based on the number of days in the month.
- Included employees.
- Pay slip message.
- Pay run warnings.
- Pay run finalisation settings.
- PAYG payments.
- Account Name.
- BSB.
- Account Number.
- Reference.
- Pay run automation.
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Payroll Settings menu.
- Click the Pay Schedules submenu.
- Click the Update From Payroll button.
Helpful Hint
The Pay Schedule page will now show a grey Updated button. This means the HR platform has successfully imported your pay schedules from the payroll platform.
Explore related content
- HR platform: Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories - HR Web Platform This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within your HR platform.
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