Pay schedule does not exist Employment Hero Payroll error via the HR platform

Error

Type Feature Error Description
Import conflict Pay Schedule Pay schedule does not exist in Employment Hero payroll

Explanation

This error occurs if the pay schedule does not exist within your payroll platform, because of this, the HR platform automatically disables the pay schedule, causing this issue.

Solution

Adding the pay schedule to your payroll platform and then re-syncing the HR and payroll platforms will resolve this issue.

Interactive steps

Click here for an interactive demo

Written steps

Resolving the error
  1. Log into Employment Hero Payroll.
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Pay Schedules button.
  5. Click the Add button.
    Schedule_1.jpg
  6. Complete the following fields:
    • Name.
    • Frequency.
      • Weekly.
      • Fortnightly.
      • Monthly.

    Important

    Selecting the monthly frequency option will display the Monthly Payment Mode option. This is used to calculate an average number of hours per month for employees with advanced standard work hours setup, as opposed to paying for the specific hours per month based on the number of days in the month.

    • Included employees.
    • Pay slip message.
    • Pay run warnings.
    • Pay run finalisation settings.
    • PAYG payments.
      • Account Name.
      • BSB.
      • Account Number.
      • Reference.
    • Pay run automation.
  7. Click the Save button.
    Schedule_2.jpg
  8. Log in to your Employment Hero platform.
  9. Click the Payroll Settings menu.
  10. Click the Pay Schedules submenu.
  11. Click the Update From Payroll button.
    Schedule_3.jpg

    Helpful Hint

    The Pay Schedule page will now show a grey Updated button. This means the HR platform has successfully imported your pay schedules from the payroll platform.

    Schedule_4.jpg

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