Classification no longer exists Employment Hero Payroll error via the HR platform

Error

Type Feature Error Description
Import conflict Classifications Classification no longer exists on Employment Hero payroll

Explanation

The error occurs if the award classification does not exist within your payroll platform and because of this, the HR platform automatically disables the award classification, causing the issue. 

Solution

Adding the award and classification to your payroll platform and then re-syncing the two platforms will resolve this issue.

Interactive steps

Click here for an interactive demo

Written steps

Resolving this error
  1. Log into Employment Hero Payroll.
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Manage Awards button.
  5. Use the search field to locate the required award and classification.
  6. Click the Install button.
    Showing the Manage Awards page with the Install button highlighted.
  7. Click the Install button.
    Showing the confirm installation pop up.
  8. Click the Accept button.
    alt

    Helpful Hint

    Once the payroll platform has installed the chosen award and classification, you will see the below confirmation screen.

    alt
  9. Log into your Employment Hero platform.
  10. Click the Payroll Settings menu.
  11. Click the Classifications submenu.
  12. Click the Update From Payroll button.
    Showing the Update HR platfrm Classification data page and the Update from Payroll  button highlighted.

    Helpful Hint

    The Classifications page will now show a greyed-out Updated button. This means the HR platform has successfully imported your classifications from your payroll platform.

    Showing confirmation of updating payroll classifications successfully.

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