Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Classifications | Classification no longer exists on Employment Hero payroll |
Explanation
The error occurs if the award classification does not exist within your payroll platform and because of this, the HR platform automatically disables the award classification, causing the issue.
Solution
Adding the award and classification to your payroll platform and then re-syncing the two platforms will resolve this issue.
Interactive steps
Click here for an interactive demo
Written steps
Resolving this error
- Log into Employment Hero Payroll.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Manage Awards button.
- Use the search field to locate the required award and classification.
- Click the Install button.
- Click the Install button.
- Click the Accept button.
Helpful Hint
Once the payroll platform has installed the chosen award and classification, you will see the below confirmation screen.
- Log into your Employment Hero platform.
- Click the Payroll Settings menu.
- Click the Classifications submenu.
- Click the Update From Payroll button.
Helpful Hint
The Classifications page will now show a greyed-out Updated button. This means the HR platform has successfully imported your classifications from your payroll platform.
Explore related content
- HR platform: Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories - HR Web Platform This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within your HR platform.
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