1. Employment Hero Help Centre (AU)
  2. HR Web Platform
  3. Managing HR Data by Integration
  4. Payroll Integrations
  5. KeyPay platform
  6. Import Conflicts

KeyPay error: Employee exists on Employment Hero and KeyPay

Jimmy
Updated

Error

Type Feature Error Description
Import conflict Employee File Employee exists on both Employment Hero and KeyPay

Explanation

If an employee exists on KeyPay and Employment Hero and they are using the same unique identifier (email address), when you import their details from KeyPay an error will appear.

Solution

You can resolve this error by opting to use either your KeyPay or Employment Hero employee data.

Warning

If you opt to use your KeyPay employee data, then it will overwrite the data stored within Employment Hero. The same logic applies if you choose the Employment Hero data over the information stored within your KeyPay platform.

Solution one: Using KeyPay data
  1. Click the General Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Action button.
  4. Click the View Conflicts button.
    KeyPay_2.jpg
  5. Click the Actions button.
  6. Click the Use KeyPay Payroll Data button.
    Exist_2.jpg
Solution two: Using Employment Hero data
  1. Click the General Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Action button.
  4. Click the View Conflicts button.
    KeyPay_2.jpg
  5. Click the Actions button.
  6. Click the Use EH Data button.
    Exist_1.jpg
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