Tax file number incomplete MYOB Account Right error message via the HR platform

Error

Type Feature Error Name.
Sync error Tax file number The Tax File Declaration for this employee is incomplete. Please complete this information.

Explanation

When importing Tax File Numbers from MYOB Account Right into Employment Hero, the tax file number will remain partially hidden.

Important

As of August 2018, MYOB Account Right will no longer return the full TFN when accessing the employees’ end-point via MYOBs Payroll API. The last three digits, however, will remain visible.

Solution

One: Admin amends multiple employee records

If this error affects multiple employees, you can use Employment Hero's CSV feature to update in bulk their tax file numbers. To read further information on this process, refer to the following article.

Two: Admin amends individual employee record

If this error is affecting just an individual employee, you can change their tax file number within their personnel file. To read further information on this process, refer to the following article.

Three: Employee amends their own record

If this error affects just an individual employee, they can change their own tax file number within their employee file. To read further information on this process, refer to the following article.

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