Error
| Type | Feature | Error Name. |
|---|---|---|
| Sync error | Tax file number | The Tax File Declaration for this employee is incomplete. Please complete this information. |
Explanation
When importing Tax File Numbers from MYOB Account Right into Employment Hero, the tax file number will remain partially hidden.
Important
As of August 2018, MYOB Account Right will no longer return the full TFN when accessing the employees’ end-point via MYOBs Payroll API. The last three digits, however, will remain visible.
Solution
If this error affects multiple employees, you can use Employment Hero's CSV feature to update in bulk their tax file numbers. To read further information on this process, refer to the following article.
If this error is affecting just an individual employee, you can change their tax file number within their personnel file. To read further information on this process, refer to the following article.
If this error affects just an individual employee, they can change their own tax file number within their employee file. To read further information on this process, refer to the following article.
Explore related content
- HR platform: Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests and timesheets.
- Manage my organisation's leave categories - HR Web Platform This feature allows you to synchronise the leave categories created on your MYOB Account Right platform and make them selectable within your HR platform.
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