1. Employment Hero Help Centre (AU)
  2. HR Web Platform
  3. Managing HR Data by Integration
  4. Payroll Integrations
  5. KeyPay platform
  6. Import Conflicts

KeyPay error: Pay rate template no longer exists

Jimmy
Updated

Error

Type Feature Error Description
Import conflict Pay Rate Template Pay rate template does not exist in KeyPay

Explanation

This error occurs if the pay rate template does not exist within your KeyPay platform, because of this, Employment Hero automatically disables the pay rate template, causing this issue.

Solution

Adding the pay rate template to your KeyPay platform and then re-syncing the two platforms will resolve this issue.

Resolving this error
  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Pay Rate Template button.
  5. Click the Add button.
    Template_1.jpg
  6. Complete the following fields:
    • Name.
    • Primary pay category.
  7.  In the pay rates table complete the following columns:
    • Enabled.
    • Rate.
    • Super Rate.
  8. Scroll to the end of the page and click the Save button.
    Template_2.jpg
  9. Log in to your Employment Hero platform.
  10. Click the General Settings menu. 
  11. Click the Add-ons submenu. 
  12. Click the Actions button. 
  13. Click the Update button. 
    KeyPay_7.jpg
  14. In the Pay Items section, click the Update from Payroll button.
    KeyPay_12.jpg

    Helpful Hint

    The Pay Items section will now show a green Updated button. This means Employment has successfully imported your pay items from your KeyPay platform.

    KeyPay_13.jpg
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