Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Employee File | Employee exists on both Employment Hero and QuickBooks Online |
Explanation
If an employee exists on QuickBooks Online and Employment Hero and they are using the same unique identifier (email address), when you import their details from QuickBooks, an error will appear.
Solution
You can resolve this error by opting to use either the employee data in your QuickBooks Online or Employment Hero platform.
Warning
If you opt to use your QuickBooks Online employee data, then it will overwrite the data stored within Employment Hero. The same logic applies if you choose the Employment Hero data over the information stored within your QuickBooks platform.
Solution one: Using QuickBooks Online data
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Action button.
- Click the View Conflicts button.
- Click the Actions button.
- Click the Use QuickBooks Online Payroll Data button.
Solution two: Using Employment Hero data
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Action button.
- Click the View Conflicts button.
- Click the Actions button.
- Click the Use EH Data button.
Author recommended
So you have now resolved your QuickBooks error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:
- Leave balance visibility | HR Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common QuickBooks Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their QuickBooks data.
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