QuickBooks error: Employee exists on Employment Hero and QuickBooks

Jimmy

Updated 18 February 2021 01:44

Error

Type	Feature	Error Description
Import conflict	Employee File	Employee exists on both Employment Hero and QuickBooks Online

Explanation

If an employee exists on QuickBooks Online and Employment Hero and they are using the same unique identifier (email address), when you import their details from QuickBooks an error will appear.

Solution

You can resolve this error by opting to use either your QuickBooks Online or Employment Hero employee data.

Warning

If you opt to use your QuickBooks Online employee data, then it will overwrite the data stored within Employment Hero. The same logic applies if you choose the Employment Hero data over the information stored within your QuickBooks platform.

Solution one: Using QuickBooks Online data

Click the General Settings menu.
Click the Add-ons submenu.
Click the Action button.
Click the View Conflicts button.
Click the Actions button.
Click the Use QuickBooks Online Payroll Data button.

Solution two: Using Employment Hero data

Click the General Settings menu.
Click the Add-ons submenu.
Click the Action button.
Click the View Conflicts button.
Click the Actions button.
Click the Use EH Data button.