Employee exists on both Employment Hero and MYOB | MYOB Account Right Error

Error

Type Feature Error Name
Import conflict Employee file Employee exists on both Employment Hero and MYOB.

Explanation

The error occurs when the employee exists on both MYOB Account Right and Employment Hero, and they are using the same unique identifier (email address).

Solution

You can resolve this error by opting to use either your MYOB Account Right or Employment Hero employee data.

Warning

If you opt to use your MYOB Account Right employee data, then it will overwrite the data stored within the Employment Hero platform. The same logic applies if you choose Employment Hero data over the information stored within your MYOB Account Right platform.

Solution one: Using MYOB Account Right data
  1. Click the Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Action button.
  4. Click the View Conflicts button.
    Employee_3.jpg
  5. Click the Actions button.
  6. Click the Use MYOB Data button.
    Employee_2.jpg
Solution two: Using Employment Hero data
  1. Click the Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Action button.
  4. Click the View Conflicts button.
    Employee_3.jpg
  5. Click the Actions button.
  6. Click the Use EH Data button.
    Employee_1.jpg

Author recommended

So you have now resolved your MYOB Account Right error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

  • Leave balance visibility | MYOB Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common MYOB Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their MYOB data.
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