MYOB Account Right error: Employee exists on both Employment Hero and MYOB

Jimmy

Updated 25 May 2021 04:30

Error

Type	Feature	Error Name
Import conflict	Employee file	Employee exists on both Employment Hero and MYOB.

Explanation

This error occurs when the employee exists on both MYOB Account Right and Employment Hero, and they are using the same unique identifier (email address).

Solution

You can resolve this error by opting to use either your MYOB Account Right or Employment Hero employee data.

Warning

If you opt to use your MYOB employee data, then it will overwrite the data stored within the Employment Hero platform. The same logic applies if you choose Employment Hero data over the information stored within your MYOB Account Right platform.

Solution one: Using MYOB data

Click the General Settings menu.
Click the Add-ons submenu.
Click the Action button.
Click the View Conflicts button.
Click the Actions button.
Click the Use MYOB Data button.

Solution two: Using Employment Hero data

Click the General Settings menu.
Click the Add-ons submenu.
Click the Action button.
Click the View Conflicts button.
Click the Actions button.
Click the Use EH Data button.