1. Employment Hero Help Centre (AU)
  2. HR Web Platform
  3. Managing HR Data by Integration
  4. Payroll Integrations
  5. Xero platform
  6. Import Conflicts

Xero error: Employee does not exist

Jimmy
Updated

Error

Type. Feature. Error Name.
Import conflict. Employee file. Employee does not exist on Xero.

Explanation

You will encounter this error when a user's employee file only exists on your Employment Hero platform and not on your Xero platform.

Solution

To resolve this error, you will need to transfer the employee record on your Employment Hero platform over to your Xero platform.

How to transfer an employee record
  1. Click the   General Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button.
    Error_1.jpg
  5. Click the Use EH Data button.
    Error_2.jpg
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