MYOB Account Right error: Pay category does not exist

Jimmy

Updated 24 May 2021 07:44

Error

Type	Feature	Error Name
Import conflict	Pay Category	Pay category does not exist in MYOB.

Explanation

This error occurs when a pay category does not exist in your MYOB Account Right platform, because of this Employment Hero will automatically disable the affected pay category.

Important

Employment Hero does not allow you to delete the pay category while there are employees linked to it.

Solution

Adding the pay category to your MYOB Account Right platform and then re-syncing the two platforms will resolve this issue.

Resolving this error

Log in to your MYOB Account Right platform.
Click the Payroll menu.
Click the Payroll Categories submenu.
Click the Wages button
Click the New button.
Enter the pay category information and click the Ok button.
Log into your Employment Hero platform.
Click the Payroll Settings menu.
Click the Pay Categories submenu.
Click the Update From Payroll button.

Helpful Hint

The Pay Categories page will now show a greyed out Updated button. This means Employment Hero has successfully imported your pay categories from your MYOB platform.