MYOB Account Right error: Leave category does not exist

Jimmy

Updated 24 May 2021 07:12

Error

Type	Feature	Error Name
Import conflict	Leave Categories	Leave category does not exist in MYOB.

Explanation

This error occurs when a leave category does not exist in your MYOB Account Right platform, because of this Employment Hero will automatically disable the affected leave category.

Important

Employment Hero does not allow you to delete the leave category while there are employees linked to it.

Solution

Adding the leave category to your MYOB Account Live platform and then re-syncing the two platforms will resolve this issue.

Resolving this error

Log in to your MYOB Account Right platform.
Click the Payroll menu.
Click the Payroll Categories submenu.
Click the Entitlements button.
Click the New button.
Enter the pay category information and click the Ok button.
Log into your Employment Hero platform.
Click the Payroll Settings menu.
Click the Leave Categories submenu.
Click the Update From Payroll button.

Helpful Hint

The Leave Categories page will now show a greyed out Updated button. This means Employment Hero has successfully imported your leave categories from your MYOB platform.