Xero error: Pay details cannot be synced


Type Feature Error Name.
Sync dashboard Salary history Pay details cannot be synced to Xero.


This error occurs when you try to update an employee's salary via CSV and/or when first integrating Xero with Employment Hero. Employment Hero only supports the ability to have one pay line (pay category/earnings rate) per employee, whereas Xero can support multiply pay lines per employee. 

This causes an error when an admin changes an employee’s salary within Employment Hero, as the platform has no method of identifying which earnings rate on Xero needs updating. Instead, it will create a payroll sync error on your organisation's Sync Dashboard.


To resolve the error, first navigate to the Pay Details section in the employee file and then update their salary history. To read further details on how to undertake this update, refer to the following article.

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