Error summary

Error explanation

This error means you have not appointed a business representative (an entity to act on your behalf) in your ATO Portal (ATO stands for Australian Taxation Office).

Transactions completed on your behalf by your business representative are legally binding, just as they would be if you completed those transactions yourself.

Note, however, that a representative in this context is not the same as a registered tax or BAS (business activity statement) agent. The agency relationship you have with your representative is separate from any relationship you may have with a registered tax or BAS agent. Accordingly, your representative for tax lodgements can view and work with your tax information in the ATO portal.

Error solution

Log into your ATO platform and appoint a representative to handle your tax lodgements. To read further information on how the Business Appointments function works, refer to this article published on the ATO's website.

Tip: Before making a lodgement request, note the following two points:

1. Linking a newly-appointed business on the ATO portal with the Payroll platform can take up to 24 hours to process.
2. If the business appears as a non-restricted client in your ATO portal client list, you may need to remove and re-add it first to ensure a proper connection applies.