You may face integration issues when attempting to sync data changes from your Employment Hero HR platform to your chosen payroll platform. This leads to errors in your data, which is one of the many reasons you need a central hub where you can view, investigate, and resolve such pitfalls in your payroll integration.
Accordingly, this article shows you how to use the Payroll Integration Issues Dashboard feature. This dashboard summarises your organisation's errors by breaking them down into three areas: employee file, leave requests, and timesheets. It also gives you the tools to re-sync a data source once you have resolved previous errors.
Getting started
To read your required instructions, select which payroll platform it was that you integrated your Employment Hero platform with.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| Payroll Plan: | Standard | Premium | ||
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made using our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Re-Sync button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Select the errors that need to be re-synced.
- Click the Re-Sync button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made using our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Re-Sync button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Select the errors that need to be re-synced.
- Click the Re-Sync button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made using our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Re-Sync button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Select the errors that need to be re-synced.
- Click the Re-Sync button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made via our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the employee file, leave requests or timesheets tab.
- Click the Actions button.
- Click the Re-Sync button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Select the errors that need to be re-synced.
- Click the Re-Sync button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made via our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Re-Sync button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Select the errors that need to be re-synced.
- Click the Re-Sync button.
- Click the OK button.
Maintain
To read your required instructions, select which payroll platform it was that you integrated your Employment Hero platform with.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| Payroll Plan: | Standard | Premium | ||
| User Access: | Employee | Manager | Admin |
This is the default access level per user and whether they have view, edit and delete access, excluding any changes made via our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the View Details button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Hide from Dashboard button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Select the errors that need to be hidden.
- Click the Hide from Dashboard button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made via our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the View Details button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Hide from Dashboard button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Select the errors that need to be hidden.
- Click the Hide from Dashboard button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made using our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the View Details button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Hide from Dashboard button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Select the errors that need to be hidden.
- Click the Hide from Dashboard button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made using our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the View Details button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Hide from Dashboard button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Select the errors that need to be hidden.
- Click the Hide from Dashboard button.
- Click the OK button.
Availability
| HR Plan: | Free | Standard | Premium | Platinum |
| User Access: | Employee | Manager | Admin |
'User Access' refers to the default access level per user and whether they have view, edit and delete access, excluding any changes made using our Custom Security feature.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Employee Files, Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the View Details button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Click the Actions button.
- Click the Hide from Dashboard button.
- Click the OK button.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click either the Leave Requests or Timesheets tab.
- Select the errors that need to be hidden.
- Click the Hide from Dashboard button.
- Click the OK button.
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Comments
I have an issue in my HR program not syncing with the Payroll program for 3 employees.
the issue seams to be with the cost center that these three employees are allocated to.
Regards
Kerri
Financial Controller
Smiths beach resort
Hi kerri howard,
Thanks for reaching out. I have created a support ticket for you so you can discuss your question with the support team, who are positioned to be able to assist with support requests. Your ticket number is Request # 1131423 and you will receive an email from the support team confirming that they have received your question and will be back in touch with you ASAP.
0 out of 34 found this article helpful.
imported hours per week value does not match this employee's standard hours
Article is closed for comments.