Email address is not unique Employment Hero Payroll error via the HR platform

Error

Type Feature Error Name
Import conflict Employee file Employee email address not unique

Explanation

This error occurs when an employee does not have a unique email address on your payroll platform, because of this, the HR platform will not import the employee record. 

Solution

Changing the email address in the employee's file on your payroll platform so it is unique and then re-syncing the two platforms will resolve this issue.

Interactive steps

Click here for an interactive demo

Written steps

Resolving this error
  1. Log into Employment Hero Payroll.
  2. Click the Employee menu.
  3. Click the List submenu.
  4. Click on the employee who needs their email changed.
  5. Click the Details button.
  6. In the Email field, enter an unique email address.
  7. Click the Save button.
    Email_1.jpg
  8. Log in to your Employment Hero platform.
  9. Click the General Settings menu.
  10. Click the Add-ons submenu.
  11. Click the Actions button.
  12. Click the Update button.
    Payroll_4.jpg
  13. In the Employees section, click the Update from Payroll button.
    Payroll_5.jpg

    Helpful Hint

    The Employees section will now show a green Updated button. This means the HR platform has successfully imported your employees from your payroll platform.

    Payroll_6.jpg

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