Payroll lodgement error: SBR.Gen.Auth.005


Type. Feature. Error Number. Error Name.
STP Lodgement error. Payroll event. SBR.GEN.AUTH.005. Misalignment of identifying information.


This error means your ATO Settings on the payroll platform do not match the details registered on your ATO Access Portal. You will need to resolve this error before you lodge events to the ATO.


First, check the ABN details you entered on your payroll platform ATO Settings page. To read further information on where to access this feature, refer to the following article. Next, check that they match the information you added when setting up your Software ID and the matching ABN.

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