Payroll lodgment error: Reached retry limit

Error

Type. Feature. Error Number. Error Name.
STP Lodgement error. Payroll event. Error 11 Reached retry limit.

Explanation

There is a limit on the number of retries the platform will allow before giving up and applying a failed status to an STP event. We did this to limit the negative impact on system performance across the platform when an unexpected/unacceptably high STP submission load occurs, e.g. if there's an issue upstream.

Solution

When a pay event fails because of the retry limit being reached, the support team will need to reset the message ID on the event before you can submit it again.

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