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Address is too long STP lodgement warning

Warning

Type. Feature. Warning Name.
Lodgement warning. Employee Details. Address is too long.

Explanation

You must enter on the employees record a valid address, i.e. you must complete both the address and suburb fields. If you have not entered this data correctly, the platform will display the above warning when you go to submit an STP lodgement.

Solution

There are two paths you can take, and which one depends on whether you are using just Employment Hero Payroll or also have Employment Hero HR. If you just have our payroll product, you can refer to the following article on how to update an employee's address. If you have our HR product, you will need to make these changes on the HR side. You can refer to the following article on how to undertake this action.

Important

Ensure that Line one does not include the suburb and/or postcode and that you used Line two for any multi-line addresses. Ensure you ‌also have applied the fix to both the residential and postal address sections.

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