Overview

Exceptional customer service and support is at the core of Employment Hero. More than ever before in global history, the appetite for 24hr access to answers, solutions, advice, and the correct information at our fingertips continues to grow. Employment Hero aims to continually grow, meet and exceed expectations and individual needs with a proactive mindset and advice from you.

Through data analysis and continual sourcing of feedback from you, we feel we have you covered in the form of a HelpCentre. Whether on-demand articles, guides, documentation videos, high-resolution imagery and continual development of our processes, Employment Hero has a great offering for you.

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FAQs

  Who has involvement in the article creation process?  

We have a dedicated Digital Transformation Team that drives the highest standards possible for our content and offering. We also use our Customer Experience specialists who work together with our product teams to understand, communicate, and present this information to our customers.

  What regions do you operate across with HelpCentre?  

Australia, New Zealand, Malaysia, Singapore and the United Kingdom have dedicated pages, though all regions can utilise our HelpCentre for universal topics.

  What about video content?  

Hero Academy is your answer. For live customers who are looking for a refresh, but do not have the time to make a video, then look no further than the HelpCentre home page and locate the Hero Academy Training buttons for free, on-demand training.