When signing up for a Swag Spend account account, there is certain criteria that you need to meet to be considered eligible when opening a Swag Spend account account.
If you are an Australian citizen, over the age of 16, have a valid Australian passport or driver's licence, and have downloaded the Employment Hero app, you are eligible to sign up for a Swag Spend account account.
Australian Permanent Resident
If you are an Australian permanent resident, over the age of 16, have a valid Australian passport or driver's licence, and have downloaded the Employment Hero app, you are eligible to sign up for a Swag Spend account account.
Why can I only verify my ID with an Australian drivers licence or Australian passport?
As Swag Spend account is a new product, we only accept Australian drivers licences and Australian passports. We will change as we further develop the product and we look forward to adding more identification types in the future.
Why do I not qualify for a Swag Spend account account?
There are a few reasons this may have occurred.
At this stage, only an Australian citizen or permanent resident can create a Swag Spend account. An Australian resident is considered someone who can stay in Australia as a citizen or permanent resident.
Be mindful of abbreviations (e.g. St. instead of street, Rd instead of road) as this is a common cause of our internal verification systems being unable to match your data, which will cause your application to fail.
If your ID has a middle name, ensure you write your middle name/s exactly as it appears on your ID. This might be just the middle initial, or all of your middle names. If this doesn't match your ID exactly, then our verification system will not be able to identify you, and your application will fail.
This process is also case-sensitive, so be sure to match the case exactly as appears on your ID.
If you’ve captured all your verification information exactly as it appears on either your passport or driver’s licence, and you have met the eligibility criteria, get in touch with our Swag Spend account Support Team at using the General Enquiry form in the Support section in the Money side of the app we will get back to you during business hours.
- In the Employment Hero app, tap Money.
- Go to the Support tab.
- Tap the Help button.
- Tap the Contact Us button.
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