How do I update my email address in Go1 | Learning FAQ


How do I update my email address in Go1?


When you add a user into the HR platform and you are connected to the Learning platform, Go1 will create an account for that individual with their HR account email. If the employee's account email is their personal email address, this will flow through to Go1, however, if you changed their email address in HR this change will not reflect in Go1.  You can absolutely change a users email address in Go1, though kindly note:

  • You can only change the email address of a user if it is associated with your company domain.
  • If you require an email address change that is not associated with your company domain, the employee needs to update their own email address.
  • Having different account emails in the HR and Go1 platforms may impact the employee's ability to click through from HR platform and access the Go1 platform

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