What is Hero Academy?

Hero Academy consists of a collection of workshops that will ensure you’re getting the most out of your Employment Hero subscription. Depending on how new you are to the platform, or the function of your role, choose the stream that suits you best.

Within our Human Resources Platform Training, you will find sessions whether you are a Manager, Administrator or Employee for:

  • Videos intended for quick wins and expanded learning on all modules within the HR platform
  • Data for our live customers on the Employment Hero platform
  • Time for a refresh? Experience our articles on becoming familiar with the platform
  • Learn more about benefits, rewards, workforce management, recruitment, compliance, automation and much more.

Our Heroes

Susanna Cooper

Guided HR Team Lead

Susanna has been with the business for over two years but prior to joining Employment Hero, Susanna worked in various industries including logistics, retail and professional services in a HR Advisor role. Susanna has extensive in-house HR experience and passion for implementing HR tech into small to medium businesses.

Sophie Stewart

Guided HR Consultant

Sophie comes from an in-house HR background, with several years experience as a HR Advisor within the Community Health, Civil Engineering, and Transport & Logistics industries. She's always been passionate about HR Systems and loves helping people get the best from them.

Nicole McKenzie

Guided HR Consultant

Nicole joined Employment Hero in March 2022. Prior to joining the team, Nicole worked as a Recruitment Team Leader. She also has experience in Talent Acquisition and Retail Management. After using Employment Hero herself, Nicole is passionate about sharing her knowledge and excitement for the platform.

Karlie Seguna

Guided HR Team Lead

Karlie comes from a HR Generalist background, most recently in a Junior HR Business Partner role. In this role she completed a HRIS implementation for the business where she found her love and passion for HR Tech, and made the shift over to pursue her passion by helping set other business’s up for success, by implementing Employment Hero in their business.

Mandy Goswami

CX HR Learning and Education Specialist

Mandy joined Employment Hero in March 2021 in the Guided HR Implementations team, and has most recently moved into the Customer Experience (CX) Learning and Education team. Prior to Employment Hero, Mandy worked as a HR and Recruitment professional, specialising in Talent Acquisition, Customer Success, Project Management and Training Design and Development.

Rebecca Allen

CX Payroll Learning and Education Specialist

Rebecca comes from a content creation and training facilitation background. Commencing with KeyPay in early 2021 before transitioning into the Learning and Education team with Employment Hero, Rebecca brings exceptional experience in customer and employee education and training, quality assessment, social media and knowledge base content, and most of all focusing on being supportive, empathetic, understanding, patient, inspiring, encouraging, humorous and most importantly an effective teacher.

James Nixon

Senior Technical Writer

James has been at Employment Hero since its founding days and have a passion for writing which is only matched by his love of languages and travelling. Training is a passion for him and has previously applied this in a range of industries including Manufacturing, Magazine Publishing, NFP Organisations including Cancer Council.

Jude Healey

CX Learning and Education Manager

Jude commended in March 2021 with Employment Hero after years in HR Management and Consultancy, Recruitment, Training, Payroll and IR across many industries and countries respectively and possesses a curiosity and passion about best ways to educate our company's diverse and enthusiastic customer Heroes across our growing global community.