James Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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Use discount store and hero points
Available for the following plans: Employment Lite, Employment Plus, Employment UnlimitedAvailable for the following Payroll plans: Standard, Premium, PlatinumAvailable for the following user acces...
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What happens if there is a platform outage? | HR Platform
Question What happens if there is a platform outage? Answer We have built an efficient and effective method of notifying our users in-platform if their is a system/feature outage to minimise suppor...
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Access and use my Organisation Chart
Available for the following HR plans: Premium, PlatinumAvailable for the following user access levels: Employee, Manager, Admin An organisation chart helps your business understand reporting lines,...
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Pay details cannot be synced | Xero Error
Error Type Feature Error Name Sync dashboard Salary history Pay details cannot be synced to Xero. Explanation This error occurs when you try to update an employee's salary via CSV and/or ...
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Configuring what user specific emails you will recieve
Available for the following HR classic plans: Standard, Premium, PlatinumAvailable for the following user access levels: Employee , Manager , Admin The notification settings feature provi...
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How do I manage leave via the HR platform?
Available for the following HR plan Standard, Premium, Platinum Available for the following user access levels: Employee, Manager, Admin Leave Management lets you approve, decline, edit, or delete ...
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Use the advanced template editor in the HR platform
Available for the following HR plans: Premium, PlatinumAvailable for the following user access level: Admin The Document Management module is where you manage your organisation's HR documents, E...
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Offboard and terminate an employee
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following user access levels: Admin When an employee is leaving your organisation, the offboarding featu...
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Learning FAQ: How do I send a password reset email to a user?
Question How do I send a password reset email to a user? Availability Learning Plan: Standard Plus Answer You can use the Send Password Reset feature within the User Management module...
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Setting up custom security groups
Available for the following HR plans: Standard, Premium, PlatinumAvailable for the following User Access level: Admin Employment Hero has designed our Custom Security feature to be flexible. Yo...