James Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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How do leave categories sync from the payroll to the HR platform?
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following Payroll plans: Premium Question How do my organisation's leave categories sync between the Payroll...
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Update my company's employment settings
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following user access levels: Admin The Employment Settings section allows you to customise your employment ...
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Uploading timesheets to my payroll platform | HR FAQ
Question How do I upload timesheets to my organisations payroll platform? Answer Depending on which payroll connection you have enabled will determine whether your timesheets automatically sync, ne...
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Delete my HR account and organisation from Employment Hero as an admin
Question How do I delete my account and organisation from Employment Hero? Answer You will need to request your organisation and account to be deleted by getting in touch with our team. Either in E...
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View, download, and print pay slips
The Pay Slip feature allows you to access digital copies of your pay slips, which you can download to your device. You can also print your pay slips if you need hard copies. You can also view your ...
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Change personal details on the Payroll platform
Available for the following Payroll plans: Standard, PremiumAvailable for the following User Access levels: Employee, Manager, Admin The Password Changing feature allows you to reset your password ...
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Recover your user account
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following User Access levels: Employee , Manager , Admin You can use the Account Recover feature t...
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Fix payroll integration issues on the dashboard
When syncing data changes from Employment Hero HR to your chosen payroll platform, you may face integration problems, resulting in data errors. Accordingly, the Payroll Integration Issues Dashboard...
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How to set up Two-Factor Authentication (2FA) via the HR platform
Available for the following HR plans: Free, Standard, Premium, Platinum Available for the following user access levels: Employee , Manager , Admin Employment Hero offers t...
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How do I contact the payroll support team?
Question How do I contact the payroll support team? Answer For any issues relating to the software, our team of specialist supporters are on hand between 8:30am and 5:30pm, Monday to Friday (exclud...