James Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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How to set up the ECEC worker retention payment in the payroll platform
The Australian Government will support a wage increase for the early childhood education and care (ECEC) workforce through a worker retention payment. Employers will need to opt-in for these paymen...
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Manage expenses on the Payroll platform
Available for the following Payroll plans: Standard, Premium The expense reimbursement process lets employers pay back employees who have spent their own money on business-related expenses. This ar...
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How do I set up ABA payment files in the Payroll platform?
Available for the following Payroll plans: Standard, Premium An ABA file is a file format used by all major Australian financial institutions and specifies how to make payments from one bank accoun...
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When does my expense get reimbursed | Global Teams FAQ
Question As a Global Teams employee, when do my expense claims get reimbursed? Answer For Global Teams, you must submit all expense claims and have them approved before the 5th of the month for us ...
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What illegal terms do we block when you create or edit screening questions - HR Web | FAQ
Question What illegal terms do we block when you create or edit screening questions? Answer As a recruiter, you should not be able to use known illegal terms when creating/editing your prescreening...
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Learning FAQ: How do I block a user?
Question How do I block a user? Availability Learning Plan: Standard Plus Answer You can use the Block User feature within the User Management module to block a user and prevent them ...
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Leave category does not exist | Xero Error
This article is relevant if you: Use Xero for your payroll; and See an error message called "Leave category does not exist in Xero." Why you are seeing this error This error occurs when a leave c...
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MYOB Account Right error: Terminated employee showing as active
Error Type Feature Error Description Employee status Employee file A terminated employee on MYOB appears as active on the Employment Hero platform. Explanation The transfer of employee da...
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Pay details cannot be synced | Xero Error
Error Type Feature Error Name Sync dashboard Salary history Pay details cannot be synced to Xero. Explanation This error occurs when you try to update an employee's salary via CSV and/or ...
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Leave balance visibility via the HR platform and Xero
How it works Organisations may have requirements where employees should have visibility on certain leave categories, whereas other categories they may need this visibility disabled. If this is the ...