Jameson Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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How do I offboard and/or terminate an employee via the HR platform?
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following user access level: Admin When an agreement between an employee and your organisation has expir...
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Issue HR documents to employees
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following user access levels: Admin The HR Documents feature allows you to select relevant documents, co...
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Update employee profiles and change account emails
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following user access levels: Manager , Admin A manager or an admin may need to update employees' per...
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How to set up Two-Factor Authentication (2FA) via the HR platform
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following user access levels: Employee , Manager , Admin Employment Hero offers two-factor authent...
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Troubleshooting why employees cannot see their pay slips as an admin via the HR platform
This article will help HR admins looking to help employees answer: Why can't I see my pay slip? We have listed the troubleshooting steps below for missing payslips. If you are an employee and want ...
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Change personal details in My Account in your payroll platform
Available for the following Payroll plans: Standard, PremiumAvailable for the following user access levels: Employee, Manager, Admin Under My Account, you can change the email you use to log in, as...
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Uploading timesheets to my payroll platform | HR FAQ
Question How do I upload timesheets to my organisations payroll platform? Answer Depending on which payroll connection you have enabled will determine whether your timesheets automatically sync, ne...
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How to view, download, and print my pay slips via the HR platform
Pay slips help you keep accurate and complete records of the pay and entitlements you have received while working for your organisation. The Pay Slip feature allows you to access a digital copy of ...
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How do I contact the payroll support team?
Question How do I contact the payroll support team? Answer For any issues relating to the software, our team of specialist supporters are on hand between 8:30am and 5:30pm, Monday to Friday (exclud...
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Payroll integration issues dashboard
You may face integration issues when attempting to sync data changes from your Employment Hero HR platform to your chosen payroll platform. This leads to errors in your data, which is one of the ma...