Question

What happens if there is a platform outage?

Answer

We have built an efficient and effective method of notifying our users in-platform if there is a system/feature outage to minimize support queries being raised. Our support team can trigger a timed in-platform notification if there is a platform or feature outage across the login page and the home page, with the ability to:

• Set the start and end dates plus the time of the outage to keep our users informed.
• Trigger the message on the login page and/or the home page.
• To set the severity level of the outage.
• Trigger a timed resolution notification to keep members informed.