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Viewing payroll integration issues on the management dashboard - HR Web Platform

Jimmy
Updated

Overview

The Payroll Integration Issues widget provides a snapshot of the errors Employment Hero encountered when syncing data with your connected payroll platform. The widget breaks these errors down into three categories, employees, leave, and timesheets. 

This widget just gives you a snapshot of your organisation's platform errors, with the Payroll Integration Issues Dashboard feature giving you the ability to troubleshoot and resolve these errors. To read further information on this feature, refer to the following article.

Getting started

  Select the payroll platform you integrated with for the relevant instructions.

EH Payroll KeyPay Xero

Availability

HR Plan:   Standard   Premium   Platinum
Payroll Plan:   Standard   Premium
  User Access:   Employee         Manager         Admin      

  This is the default access level per user and whether they have  view,  edit and  delete access, excluding any changes made via our Custom Security feature.

View individual sync errors
  1. Click the   Dashboard menu.
  2. Click the Manager Dashboard tab.
  3. Click the View Details button.
    Screenshot of the manager dashboard showing your action items. the options are all employes direct and indirect. Direct is selected. At the bottom of the screen is the payroll integration console with the worse payroll integration issues and a pink cloud with the number 14 in it. Underneath it says issue type employee files meaning there are 14 employee file issues to resolve. The option to view the details of these issues is highlighted in red.
View all sync errors
  1. Click the   Dashboard menu.
  2. Click the Manager Dashboard tab.
  3. Click the View All button.
    Screenshot of the manager dashboard showing your action items. the options are all employes direct and indirect. Direct is selected. At the bottom of the screen is the payroll integration console with the worse payroll integration issues and a pink cloud with the number 14 in it. Underneath it says issue type employee files meaning there are 14 employee file issues to resolve. The option to view all is highlighted in red.

Author recommended

So you have now viewed your payroll integration issues and you are now wondering what next can I do. There are two recommendations I would make on this front and they are:

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