Employee exists on both Employment Hero and Xero | Xero Error

Error

Type. Feature. Error Name.
Import conflict. Employee file. Employee exists on both Employment Hero and Xero.

Explanation

The error occurs when the employee exists on both your Xero and Employment Hero platforms, and they are using the same unique identifier; i.e., both records are using the same email address.

Solution

You can resolve this error by opting to use either your Xero or Employment Hero employee data.

Warning

If you opt to use your Xero platform employee data, then it will overwrite the data stored within the Employment Hero platform. The same logic applies if you choose Employment Hero platform data over the information stored within your Xero platform.

Solution one: Using Xero data
  1. Click the   Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button.
    Xero__UK__1.jpg
  5. Click the Action   button.
  6. Click the   Use Xero Data button.
    Xero__UK__3.jpg
Solution two: Using Employment Hero data
  1. Click the   Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button.
    Xero__UK__1.jpg
  5. Click the Action   button.
  6. Click the   Use EH Data button.
    Xero__UK__2.jpg

Author recommended

So you have now resolved your xero error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

  • Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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