Xero error: Employee exists on both Employment Hero and Xero

Jimmy

Updated 22 February 2022 22:27

Error

Type.	Feature.	Error Name.
Import conflict.	Employee file.	Employee exists on both Employment Hero and Xero.

Explanation

This error occurs when the employee exists on both your Xero and Employment Hero platforms, and they are using the same unique identifier i.e. both records are using the same email address.

Solution

You can resolve this error by opting to use either your Xero or Employment Hero employee data.

Warning

If you opt to use your Xero platform employee data, then it will overwrite the data stored within the Employment Hero platform. The same logic applies if you choose Employment Hero platform data over the information stored within your Xero platform.

Solution one: Using Xero data

Click the General Settings menu.
Click the Add-ons submenu.
Click the Actions button.
Click the View Conflicts button.
Click the Action button.
Click the Use Xero Data button.

Solution two: Using Employment Hero data

Click the General Settings menu.
Click the Add-ons submenu.
Click the Actions button.
Click the View Conflicts button.
Click the Action button.
Click the Use EH Data button.