Error
| Type. | Feature. | Error Description. |
|---|---|---|
| Import conflict. | Work Types. | Work type does not exist in Employment Hero payroll classic. |
Explanation
This error occurs when a work type does not exist on Employment Hero (EH) payroll classic. When Employment Hero encounters this issue, it will automatically disable the affected work type.
Important
Employment Hero does not allow you to delete the work type while there is an employee's timesheet linked to this data source.
Solution
You can resolve this error by adding the work type to Employment Hero payroll classic and then updating the data stored on Employment Hero.
Interactive steps
Click here for an interactive demo
Written steps
Resolve this error
- Log into your Employment Hero Payroll classic platform.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Work Types button.
- Click the Add button.
- Complete the following fields:
- Name.
- External ID.
- Automatically enabled for all employees.
- Work maps to:
- Employee's primary pay category.
- Pay category.
- Leave category.
- Apply to pay run as leave accrual.
- None (Shift condition):
- Short code.
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Payroll Settings menu.
- Click the Work Types submenu.
- Click the Update From Payroll button.
Helpful Hint
The Work Types page will now show a grey Updated button. This means Employment Hero has successfully imported your work types from the Payroll classic platform.
Explore related content
- Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories This feature allows you to synchronise the leave categories created on your payroll classic platform and make them selectable within Employment Hero.
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