Employment Hero Payroll error: Pay category does not exist


Type. Feature. Error Description.
Import conflict. Pay Category. Pay category does not exist on Employment Hero payroll.


This error occurs when a pay category does not exist on your Employment Hero (EH) Payroll platform. When your EH HR platform encounters this issue, it will automatically disable the affected pay category.


You can resolve this error by adding the pay category to your EH Payroll platform and then updating the data stored on your EH HR platform.

Resolve the error
  1. Log into your Employment Hero Payroll platform.
  2. Click the   Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the   Pay Categories button.
  5. Click the   Add button.
  6. Enter the pay category name and click the Save button.
  7. Complete the following fields:
    • Name.
    • Units.
    • Penalty loading.


    We will add the penalty loading amount on top of the base rate and the loading rate.

    • 52 week average.
    • PAYE exempt.
    • Exempt from national insurance.
    • Employee pensionable.
    • Accrues leave.
    • Hide units on pay slip.
    • Employer pensionable.
    • Net payment.
    • External ID.
    • Rate precision.
    • NMW/NLW calculation.

    Helpful Hint

    You can click the   Add Linked Category button to link pay categories together. When linking a pay category to a base pay category, you only need to specify the base rate for the employee and it will automatically calculate the rate for the linked pay categories.

  8. Click the Save button.
  9. Log into your Employment Hero platform.
  10. Click the Payroll Settings menu.
  11. Click the Pay Categories submenu.
  12. Click the   Update From Payroll button.

    Helpful Hint

    The Pay Categories page will now show a grey   Updated button. This means the HR platform has successfully imported your pay categories from your payroll platform.

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