KeyPay error: Leave allowance template does not exist


Type Feature Error Description
Import conflict Leave Allowance Template Leave allowance template does not exist on Keypay


This error occurs if a leave allowance template does not exist in your KeyPay platform, because of this, Employment Hero automatically disables the leave allowance template causing this issue. 


Adding the leave allowance template to your KeyPay platform and then re-syncing the two platforms will resolve this issue.

Resolving this error
  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Leave Allowance Templates button.
  5. Click the Add button.
  6. Complete the following fields:
    • Template name.
    • Leave year should start on.
  7. Select the leave categories that need enabling.
  8. In the Leave Allowance section, use the override toggle switch to change the data if required.
  9. Click the Save button.
  10. Log in to your Employment Hero platform.
  11. Click the Payroll Settings menu.
  12. Click the Leave Allowance Template submenu.
  13. Click the Update From Payroll button.

    Helpful Hint

    The Leve Allowance Template page will now show a grey Updated button. This means Employment Hero has successfully imported your leave allowance templates from your KeyPay platform.

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