KeyPay error: Leave category does not exist

Jimmy

Updated 01 July 2021 08:01

Error

Type	Feature	Error Description
Import conflict	Leave Category	Leave category does not exist on KeyPay

Explanation

This error occurs if the leave category does not exist in your KeyPay platform because of this, Employment Hero automatically disables the leave category, causing this issue.

Important

Employment Hero does not allow you to delete the leave category while there are still employees linked to it.

Solution

Adding the leave category to the KeyPay platform and then re-syncing the two platforms will resolve this issue.

Resolving this error

Log in to your KeyPay platform.
Click the Business Settings menu.
Click the Payroll Settings submenu.
Click the Leave Category button.
Click the Add button.
Complete the following fields:
- Name.
- External ID.
- Leave loading.
- Leave category type:
  - Standard.
  - Statutory sick leave.
  - Statutory maternity leave.
  - Statutory paternity leave.
  - Statutory parental bereavement leave.
- Employee leave balance:
  - Tracked.
  - Not tracked.
- Payment setup:
  - Basic.
  - Don't pay for the leave taken.
  - Report the earnings for the leave taken against another pay category.
  - Custom.
Click the Save button.
Log in to your Employment Hero platform.
Click the Payroll Settings menu.
Click the Leave Categories submenu.
Click the Update From Payroll button.

Helpful Hint

The Leave Categories page will now show a grey Updated button. This means Employment Hero has successfully imported your leave categories from your KeyPay platform.