KeyPay error: Pay category does not exist


Type Feature Error Description
Import conflict Pay Category Pay category does not exist on KeyPay


This error occurs if the pay category does not exist within your KeyPay platform, because of this, Employment Hero automatically disables the pay category causing this issue.


Adding the pay category to KeyPay and then re-syncing the two platforms will resolve this issue.

Resolving this error
  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Pay Categories button.
  5. Click the Add button.
  6. Enter the pay category name and click the Save button.
  7. Complete the following fields:
    • Name.
    • Units.
    • Penalty loading.


    The KeyPay platform will add the penalty loading amount on top of the base rate and the rate loading.

    • PAYE exempt.
    • Exempt from national insurance.
    • Employee pensionable.
    • Accrues leave.
    • Hide units on pay slip.
    • Employer pensionable.
    • External ID.
    • Rate precision.
    • NMW/NLW calculation.

    Helpful Hint

    You can click the Add Linked Category button to link pay categories together. When linking a pay category to a base pay category, you only need to specify the base rate for the employee and it will automatically calculate the rate for the linked pay categories.

  8. Click the Save button.
  9. Log into your Employment Hero platform.
  10. Click the Payroll Settings menu.
  11. Click the Pay Categories submenu.
  12. Click the Update From Payroll button.

    Helpful Hint

    The Pay Categories page will now show a grey Updated button. This means Employment Hero has successfully imported your pay categories from your KeyPay platform.

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