1. Employment Hero Help Centre (UK)
  2. HR Web Platform
  3. Managing HR Data by Integration
  4. Payroll Integrations
  5. KeyPay platform
  6. Import Conflicts

KeyPay error: Location (Cost Centre) does not exist

Jimmy
Updated

Error

Type Feature Error Description
Import conflict Locations Location does not exist in KeyPay

Explanation

This error occurs if the Location (Cost Centre in Employment Hero) does not exist in your KeyPay platform because of this, Employment Hero will automatically disable the location, causing this issue.

Solution

Adding the location to the KeyPay platform and then re-syncing the two platforms will resolve this issue.

Resolving this error
  1. Log into the KeyPay platform.
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Location button.
  5. Click the Add button.
    Location__UK__1.jpg
  6. Complete the following fields:
    • Name.
    • Is a sub location of.
    • Make this location available to all employees.
    • This location correlates with a record in another system.
    • Make all sub locations report to this location.
  7. Click the Add Shift Conditions button.
    Location__UK__2.jpg
  8. Select any required default shift conditions.
  9. Click the Back to Location button.
    Location__UK__3.jpg
  10. Click the Save button.
    Location__UK__4.jpg
  11. Log in to your Employment Hero platform.
  12. Click the Payroll Settings menu.
  13. Click the Cost Centres submenu.
  14. Click the Update From Payroll button.
    Location_5.jpg

    Helpful Hint

    The Cost Centres page will now show a grey Updated button. This means Employment Hero has successfully imported your cost centres from your KeyPay platform.

    Location_6.jpg
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