Xero error: Pay schedule cannot be changed due to an unprocessed leave request

Jimmy

Updated 26 September 2022 03:56

Error

Type	Feature	Error Description
Sync error	Employee file	A validation exception occurred; payroll calendar may not be changed while the employee has unprocessed leave.

Explanation

This error occurs when an employee in Xero has an unprocessed leave request that their manager approved and synced over to Xero from Employment Hero. When Employment Hero encounters this issue, it will not synchronise the affected employee file over to your Xero platform.

Solution

Processing the leave request in a Xero pay run and then re-syncing Xero with your Employment Hero HR platform will resolve this issue.

Resolving this error

Log in to your Xero platform.
Click on the Payroll button.
Click the Pay Employees button.
Click the Process Pay Run button.
Click on the employee's name who needs leave processed.

Helpful Hint

You will see the employees' approved leave applied in the Earnings Rate section.
Click the Save and Close button.
Click the Post button.
Click the Complete Pay Run button.
Log into your Employment Hero platform.
Click the General Settings menu.
Click the Add-ons submenu.
Click the Actions button.
Click the Update button.
Click the Update from Payroll button.
Select the required payslip from the drop-down menu.
Click the Import button.

Helpful Hint

The Payslips section will now show a green Updated button. This means Employment Hero has successfully imported your selected Xero payslip.