There are a few fields on the platform where you can set up an email address for notifications to be sent to your employees, such as pay slips and rostering. These areas are:
- Business details page: Contact Email Address field.
- Pay slips page: Email Notification from Email Address field.
The sensitive information that can go out from these emails addresses and the likelihood of the emails being treated as spam means we have placed restrictions on the email domains we will allow you to enter within these fields.
What are the restricted email domains?
The restricted domains are:
What happens if I use a restricted email domain?
If you try to save an email address using one of the restricted domains within the Business Details page Contact Email Address field, you will still be able to save the email, but you will receive a restricted email domain warning. Any system generated emails will instead use the email firstname.lastname@example.org as the sender for notifications, not the email address using the restricted domain.
You cannot save an email address using one of the restricted domains within the Pay Slips page Email Notification from Email Address field. You will instead receive a restricted email domain warning. If you entered no email within this field, we will send the notifications for pay slips from the email entered on the Business Details page.
I already have emails set up using one of these domains
Some businesses will already have emails previously set up using these now restricted domains. If this is the case, any employee notifications being sent from the email listed on the business details page will now send from the email@example.com and not the email using the restricted domain.
If you want the employee's email notifications to be sent from the email addresses listed in the business settings areas above, you will need to use an email address with a domain other than the restricted ones.
What is the email used on the email notification template?
The platform uses the email address listed within the Business Details page Contact Email Address field to send all employee notifications except for employee pay slips notifications. This includes leave, expenses, rostering, etc.
The email address used to send employee's pay slip email notifications is:
- If there are no employing entities set up and there is an email address entered within the Email Notification from Email Address field on the Pay Slips page, then the platform will use this email for all employees in the business.
- If there is no email address entered within either of the above two fields, then the platform will use the Contact Email Address field on the Business Details page.
If a business using an email with a restricted domain in any of the above areas does not have an alternate email address to use, the email notifications will continue being sent from the firstname.lastname@example.org email.
How can I set up email sender authentication?
This article provides detailed instructions on how to set up DKIM (Domain Keys Identified Mail) on a domain of your choice for emails sent via the platform from an address nominated by you, such as pay slip notifications, leave or expense requests, report packs.