James Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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Update leave categories from Payroll classic to HR classic
Available for the following HR classic plans: Standard, Premium, PlatinumAvailable for the following user access levels: Employee, Manager, Admin Leave types allow your employees to submit time off...
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Troubleshooting why a pay slip is not displaying
Employee checks If you are an employee and you cannot see your pay slips, try following the steps below to troubleshoot the issue. You can find the steps to view your pay slip in this article. You ...
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Update employee personal details and change account email
Available for the following plans: Employment Lite, Employment Plus, Employment UnlimitedAvailable for the following HR classic plans: Standard, Premium, PlatinumAvailable for the following user ac...
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How to view, download, and print your pay slips
The Pay Slip feature allows you to access digital copies of your pay slips, which you can download to your device. You can also print your pay slips if you need hard copies. You can also view your ...
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Delete my HR account and organisation from Employment Hero as an admin
Question How do I delete my account and organisation from Employment Hero? Answer You will need to request your organisation and account to be deleted by getting in touch with our team. Either in E...
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Change personal details on the Payroll platform
Available for the following Payroll plans: Standard, PremiumAvailable for the following user access levels: Employee, Manager, Admin This article is for customers using the Payroll platform. If you...
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Fix payroll integration issues on the dashboard
Available for the following plans: Employment Lite, Employment Plus, Employment UnlimitedAvailable for the following HR classic plans: Standard, Premium, PlatinumAvailable for the following Payroll...
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Recover your user account
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following User Access levels: Employee, Manager, Admin Question How do I recover my user account or rese...
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Contact support for help using the Payroll platform
Question How do I contact the payroll support team? Answer For any issues relating to the software, our team of specialist supporters are on hand between 8:30am and 5:30pm, Monday to Friday (exclud...
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Reset and update your HR platform password
This article provides you with all the information you need to reset or update your password and unlock your Employment Hero platform account. It is intended for users who have been unable to acces...