Learning FAQ: What is the full list of emails sent out to our users?

Overview

In the Employment Hero Learning platform, there are several email notifications that will automatically trigger, based on actions undertaken by either the system or the user. You can enable or disable email notifications via the Enabled feature by either selecting or de-selecting the tick box next to each learning notification.

Availability

Learning Plan:   Standard

List of emails sent from the learning platform

Account creation
Email Subject. Triggered By. Sent To.
Welcome to {primary_domain GO1}. Learner self registers. Learner receives an email notification.
Welcome to {primary_domain GO1}. Learner added to the portal. Learner receives an email notification.
Welcome to {primary_domain GO1}. Learner invited to the portal. Learner invited to the portal.
Assignment feedback
Email Subject. Triggered By. Sent To.
Feedback on {assignment_ name} from {assessor_full_ name}. A user has commented on this learner’s assignment submission. Learner receives an email notification.
Feedback on {assignment_ name} from {learner_full_ name} . A user has commented on an assignment submission managed by this assessor. Assessor receives an email notification.
Assigned learning
Email Subject. Triggered By. Sent To.
You have added {course_name} to My Learning. Learner assigned to a course by themselves without a due date. Learner receives an email notification.
You have been assigned to {course_name}. Learner assigned to a course without a due date. Learner receives an email notification.
You have been assigned to {course_name}. Learner assigned to a course through a group. Learner receives an email notification.
You have been assigned to {award_name }. Learner assigned to an award through a group. Learner receives an email notification.
Award enrolement
Email Subject. Triggered By. Sent To.
You have been enrolled into: {award_name}. Learner enrolled into an award by themselves. Learner receives an email notification.
Award expiry reminders
Email Subject. Triggered By. Sent To.
Your enrolment in {award_title} is expiring soon. Learner has an upcoming expiry date for their enrolment in an award. Learner receives an email notification.
{award_title} expires today. Learner has reached the expiry date for their enrolment in an award. Learner receives an email notification.
{award_title} has expired. Learner has exceeded an expiry date for their enrolment in an award. Learner receives an email notification.
{learner_full_name} enrolment in {award_title} is expiring soon. A learner managed by this manager has an upcoming expiry date for their enrolment in an award. Manager receives an email notification.
{learner_full_name} enrolment on {award_title} expires today. A learner managed by this manager has reached the expiry date for their enrolment in an award. Manager receives an email notification.
{learner_full_name} enrolment in {award_title} has expired. A learner managed by this manager has exceeded an expiry date for their enrolment in an award. Manager receives an email notification.
{learner_full_name} enrolment in {award_title} expires soon. An expiry date for an award enrolment managed by this assessor is upcoming. Assessor receives an email notification.
{learner_full_name} enrolment in {award_title} expires today. An expiry date for an award enrolment managed by this assessor is expiring. Assessor receives an email notification.
{learner_full_name} enrolment in {award_title} has expired. The learner has exceeded an expiry date for an award enrolment managed by this assessor. Assessor receives an email notification.
Enrollment creation
Email Subject. Triggered By. Sent To.
You have been enrolled into: {course_name}. Learner enrolled in a course. Learner receives an email notification.
User enrolment in {course_name}. Learner enrolled in a course. Author receives an email notification.
Event reminders
Email Subject. Triggered By. Sent To.
Reminder: {event_name} on {event_start_date}. Learner has an upcoming event. Learner receives an email notification.
Reminder: {event_name} is on today.  Learner has an event beginning today. Learner receives an email notification.
Reminder: {event_name} begins on {event_start_date}. Assessor has an upcoming event they manage. Assessor receives an email notification.
Reminder: {event_name} is on today. Assessor has an event they manage beginning today. Assessor receives an email notification.
External learning record moderation
Email Subject. Triggered By. Sent To.
{submitter_full_name} has recorded learning for you on {award_title}. Learner’s award enrolment has an external learning record added by an assessor. Learner receives an email notification.
{Submitter_full_name} has edited your learning record on {award_title}. Learner’s award enrolment has an external learning record edited by an assessor. Learner receives an email notification.
{award_item_title} passed on {award_title}. Learner’s award enrolment has an external learning record passed by an assessor. Learner receives an email notification.
{learner_full_name} has recorded learning on {award_title}. An award enrolment managed by this assessor has an external learning record added. Assessor receives an email notification.
{learner_full_name's} learning record has been changed on {award_title}. An award enrolment managed by this assessor has an external learning record passed. Assessor receives an email notification.
Scheduled learning
Email Subject. Triggered By. Sent To.
There's still time to complete {learning_object_title}. Learner has an upcoming due date requiring them to complete their enrolment in a course, standalone learning item or award. Learner receives an email notification.
{learning_object_title} is now due. Learner has reached the due date for them to complete their enrolment in a course, standalone learning item or award. Learner receives an email notification.
{learning_object_title} is now overdue. Learner has exceeded the due date for them to complete their enrolment in a course, standalone learning item or award. Learner receives an email notification.
Reminder: {learner_full_name} still  needs to complete {learning_object_title}. A learner managed by this manager, has an upcoming due date regarding completion of a course, standalone learning item or award. Manager receives an email notification.
{learning_object_title} is due for {learner_full_name}. A learner managed by this manager, has reached the due date regarding completion of a course, standalone learning item or award. Manager receives an email notification
{learning_object_title} is overdue for {learner_full_ name}. A learner managed by this manager, has exceeded the due date for them to complete a course, standalone learning item or award. Manager receives an email notification.
Reminder: {learner_full_name} needs to complete {learning_ object_title}. An enrolment managed by this assessor has an upcoming completion due date for a course, standalone learning item or award. Assessor receives an email notification.
{learning_object_title} is due for {learner_full_name}. An enrolment managed by this assessor has reached the due date for completion of that course, standalone learning item or award. Assessor receives an email notification.
{learning_object_title} overdue for {learner_full_name }. An enrolment managed by this assessor has exceeded the due date for them to complete a course, standalone learning item or award. Assessor receives an email notification.
You have been assigned to {course_name}. Learner assigned to a course with a due date. Learner receives an email notification.
You have added {course_name} to My Learning . Learner assigned to a course by themselves, with a due date. Learner receives an email notification.
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